Laptop Policy Survey '23

Last year we performed this survey and based on the results we made some changes to our laptop policy. To measure the impact of these changes and to continuous improve, we want to perform the same survey again, so we can compare the results and validate if other changes need to be made.

With this survey we want to better understand the potential issues you face with your laptop. We've chosen to not make this survey anonymous, as we want to be able to interact with you to resolve issues and make sure our updated policy is correct. We also want to stress out that you can always reach out to the IT team if you face any issues with your devices, software, ... We're here to help you, the only thing we ask in return is to create an IT ticket for it.

So let's go ahead, take 5-10 minutes of your time to give us some insights on how we should update our laptop policy.

Your name

Your role at ITP

Serial number of your current MacBook

Click on the Apple icon in the left top corner, choose 'about this mac' and copy/paste your serial number.

Current model of MacBook

How happy are you with your current laptop?

Does your laptop meets the requirements you need for your job?

A

Yes

B

No

Do you have any specific issues with your device?

I don't have issues with my device

Not enough memory

CPU can't handle load

Not enough disk space

Battery capacity reduced

Issues with speaker/microphone

Camera is not working properly

Keyboard is not working properly

Other issue(s)

Please describe your issues in more detail; when does it occur, how does it affect your work, what could resolve the issue according to you, anything other we need to know about the issues?

Have you reported these issues to the IT team in the past?

A

Yes

B

No, but I reported it to someone else

C

No, I have not reported the issues